© 2019 by FEX Gear LLC.

Created with Wix

PAYMENT POLICY

Credit Cards & Debit Cards

We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. You will not be required to enter your PIN number.

Pre-authorizations

You might notice what looks like a pending charge from $.01 up to $5 from us when viewing your credit or debit card account information online. This is not a charge, it is a pre-authorization. Pre-authorizations are only used to confirm that a card is valid before we attempt to charge the full order amount. These pre-authorizations are automatically voided immediately after they process. Sometimes it might take a few business days for voided transactions to fall completely off your credit or debit card account. Don't worry, we will never attempt to capture these funds under any circumstances.

Backorders

If you order an item that is temporarily unavailable from the manufacturer, we collect payment at the time of purchase. You will receive an email notice about your backorder with an estimated shipping date. If you are not interested in waiting, please contact our customer relations team via email at admin@fexgear.com (M – F 8AM – 5PM ET). We will be happy to recommend an alternative style or simply refund your purchase. As always, we are happy to help!

Declined Payments

If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:

  • General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.

  • AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.

  • Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.

Having trouble checking out? Don't hesitate to contact our customer relations department by email at admin@fexgear.com (M – F 9AM – 5PM CT).

PayPal

To make a purchase using PayPal, select PayPal as your payment method. You will find this payment method on the shopping cart page. The PayPal login button is listed below the "Secure Checkout" button. To log into your PayPal account, click the “Check out with PayPal” button. This will take you directly to paypal.com where you will enter your billing, shipping and payment information. Once you are logged in, you will be directed back to the shopping cart page on our site to confirm your order.

Money Order, Personal Check or Cashier's Check

We accept money orders, personal checks and cashier's checks. We hold all checks and money orders for 10 business days before processing.

Please email us at admin@fexgear.com with the order with your name, email address, phone number, shipping address, payment method, item name, size, color, price, and quanitity.

Prepaid Credit or Gift Cards

If you are using a Visa, MasterCard or American Express pre-paid credit or gift card, register the card by calling the card-issuing bank. During the checkout process, be sure the billing address matches the address used when registering the card. If there is an address mismatch, the transaction will be declined and a hold may be placed on your card. Please contact the card-issuing bank if this occurs.

Purchase Orders

Purchase orders can be submitted via fax, phone, mail or e-mail. Please do not submit credit card information through e-mail because it is not a secure method of communication. To use a line of credit on purchase orders, you must apply and be approved for a line of credit prior to purchase.

Refunds

Once we receive and inspect your return, a refund will be applied to your account. PLEASE NOTE: Refunds are not instantaneous. Allow 2-8 business days for a refund to be processed. The length of this wait period will depend on your bank or credit card company. After 90 days, we can no longer apply refunds directly to credit cards. In those instances, we will mail you a refund check. If you paid by check and request a refund, you will also be issued a refund check.

 

Sales Tax

Dependent upon state of residence.

PROMOTION POLICY

Promotion Guidelines

Offers are valid at time of purchase and cannot be applied to previous purchases or the purchase of gift cards, donations or any special offers. Promotion codes must be entered on the shopping cart page and cannot be used in combination with any other offer. Limit one promo code per order. Gift with purchase offers have limited quantities and are limit one per order while supplies last.

Products purchased together at a discounted rate can only be shipped together. In the case of a backorder, please note that the promotional priced items may be delayed until the unavailable product can also be shipped.

Free Shipping Promotions

Free shipping promotions valid within the continental U.S. only.

RETURN POLICY

We are committed to total customer satisfaction. That's why we give you up to a full 21 days to return items that are in new, unworn condition with tags attached and in the original packaging. Additionally, we never charge a restocking fee on retail orders, however return shipping must be payed by the customer.

Need to make a return?

  1. Simply email admin@fexgear.com, send the order number for that contains and tell us which item you would like to return.

  2. Briefly list why you would like it returned and include information about your payment for the item.

  3. Receive your RMA number and write it clearly on the outside of the return package.

  4. Ship your package using a traceable shipping service such as UPS or FedEx. By using this method, the return merchandise can be tracked and delivery can be confirmed.

PLEASE NOTE: Returns that do not have an RMA number clearly displayed on the return package may be refused by our warehouse. All clearance sales are final. We cannot accept returns on clearance, special order or customized items. We do not refund original shipping costs on returned orders, and we do not cover any shipping costs associated with your return.

Feel free to contact our customer relations department via email at admin@fexgear.com  (M-F 8AM-5PM ET), and we will be happy to walk you through the return process.

Return Packaging

If your return item includes a shoe box, please do not use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

Exchanges

Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.

SHIPPING POLICY

Fast Shipping

Our goal is to deliver your order as quickly as possible. Most orders are processed and shipped within 1 - 2 business days. Expedited orders ship within one business day. Our business days are Monday through Friday, excluding holidays.

Shipping Methods

Standard Shipping: Standard shipping within the continental United States takes between 3 to 10 business days in transit and is fully insured and traceable. Standard shipping costs are quoted during checkout.

Expedited Shipping: Expedited shipping options are available for an additional fee during checkout. These orders ship within one business day.

PLEASE NOTE: Expedited orders do not deliver on weekends.

Do you have a question? Feel free to contact our customer relations department via email at support@fexgear.com (M – F 8AM – 5PM ET). We will be happy to help.

APO/FPO Shipping

We charge a flat rate of $19.99 for all orders shipping to APO/FPO-based addresses. If your order is shipping from multiple warehouses, that rate will be applied on a per warehouse basis. All packages are sent USPS Priority Mail only. The Military Mail system is notoriously slow and unreliable. Please allow up to 6 weeks for delivery. For the best rate possible, be sure to select the United States as your country when shipping to APO/FPO addresses. We do not always receive tracking number for APO/FPO shipments. If we do receive tracking information, the package is only traceable until it is received at the military address. PLEASE NOTE: USPS will not ship items containing Lithium batteries overseas.

To make sure your package gets to its destination, follow these instructions for entering a military address.

  1. Do not use special characters or punctuation (such as %, &, ', -, ?, !, etc.).

  2. For Army, Navy and Marines: Enter Unit Number and Box Number in the "Address" field.
    For Ships: Enter Ship Name and Hull Number.
    For Air Force: Enter PSC Number and Box Number.

  3. In "Address Line 2," enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.).

  4. In the "City" field, enter APO or FPO.
    Please note: We cannot ship to city codes other than APO or FPO for military shipments. Entering a city other than APO or FPO will result in your order being delayed or possibly canceled. Also, do not enter the state in this field. (Incorrect: APO AE, AE.) If you are stationed in a war zone, our system also may not recognize your address. Please review your entry for accuracy.

  5. In the "State" field, select one of the following:
    AE – Armed Forces Europe, Middle East, Africa and Canada
    AA – Armed Forces Americas
    AP – Armed Forces Pacific

  6. In the "ZIP Code" field, enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9. Any other ZIP codes in combination with AE, AA or AP will result in delays or cancellation of your order. Your billing address ZIP code (or home address code) cannot be used in place of a military ZIP code.

  7. In the "Country" field, use the default choice of USA.

  8. In the "Phone" field, we suggest entering the phone number of a family member or friend who is stateside. We must receive a phone number before we are able to ship.

 

Additional Information

Order Tracking: Most orders will receive a tracking number via email after the order has shipped. Please contact our customer relations department to check on the status of orders that do not have tracking available.

Alaska & Hawaii: We ship via USPS and UPS for customers placing orders shipping to Alaska or Hawaii. USPS can take up to 7-10 business days for delivery. A live quote is generated during the checkout process. PLEASE NOTE:USPS will not ship items containing Lithium batteries overseas.

Guam, Puerto Rico & U.S. Virgin Islands: A rate will be calculated at the time of purchase when shipping to these locations. All packages are sent via USPS Priority and are fully insured. PLEASE NOTE: USPS will not ship items containing Lithium batteries overseas.

PO Boxes: We do not ship to standard PO Boxes. We require a physical address to process your order. We apologize for any inconvenience this may cause.

Volume Purchase Orders: No-Rush shipping only applies to customers paying full retail prices. Any volume discounted quotes received from us will include an actual freight estimate.

Backorder Shipping: The moment your backorder becomes available, we will ship it out at no additional charge.

International Shipping

We currently do not ship internationally. We apologize for any inconvenience.

Holiday Shipping

During holidays, shipments could be delayed due to warehouse closures. These closure dates may vary. For more details, contact our customer relations department via email at admin@fexgear.com (M – F 8AM – 5PM ET).

PRIVACY POLICY

Our Commitment To Privacy

Your privacy is important to us. We utilize security and encryption technology to ensure that your personal and financial information remains private and safe. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the FEXGear.com web site. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages include:

  • Name

  • User ID (if you have an account with us)

  • Password (if you have an account with us)

  • Address

  • Email address

  • Phone number

On some pages, you can submit information about other people. For example, if you order merchandise and want it sent to a third party, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name

  • Address

  • Phone Number

  • Email Address (if different from your own)

The Way We Use the Information

FEXGear.com will use the information you provide about yourself when placing an order only to complete that order. This information is not shared with or sold to outside parties except to the extent necessary to complete that order. Billing information is transmitted to our payment processor over a highly secure 128-bit encryption, ensuring that your information will not be intercepted by a third party.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We utilize a "Recommend this page" script which allows you to direct other people to certain pages within our web site. This script collects your name and email address as well as the name(s) and email address(es) of the person(s) you enter into the form. This information is collected for the sole purpose of sending an email and is not recorded in any database or mailing list.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our web site and improve your shopping experience. This information in no way identifies you personally. This information may be shared with outside parties for the purpose of enhancing our service.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We use Secure Sockets Layer (SSL) technology to help protect your order information. This encrypts your credit/debit card number, order information and other personal information. When you access our cart and checkout pages, your computer automatically uses SSL encryption to communicate with our server. You easily can verify that this encryption is taking place by looking at the web address (URL) in your browser window. The address will begin with "https://" when your information is being protected by SSL encryption (the "s" stands for secure). Most modern browsers also will show a green padlock icon.

To further ensure the security of your personal data, we do not store credit or debit card information on our servers. During checkout, your credit card information bypasses our systems completely and goes directly to our payment service provider.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by using the "LOGIN" functionality located at the top of most FEXGear.com web pages. We use this procedure to better safeguard your information.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

TERMS OF USE

Terms of Use

Welcome to FEXGear.com, we provide you with tools, services, content or products (collectively, "Services") that are subject to these Terms of Use. FEXGear.com offers the Site, including all information, tools and services available on this Site, to you, the user, conditioned upon your acceptance of these Terms of Use. Your continued use of the Site constitutes your agreement to these Terms of Use. If you do not wish to be bound by these Terms of Use, please do not use this Site. Review this page frequently for our current Terms of Use, as it is subject to change.

Content You Submit

We ask that you do not send confidential or proprietary information or trade secrets through the Site, unless that information is necessary to place an order. Anything you submit or post to the Site and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as nonconfidential and nonproprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment or other content, if any, in connection with that review, comment or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other content that you post on this Site and that use of your reviews, comments or other content by us will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

Third-Party Links

While visiting the Site, you may encounter links to our business partners or third-party websites that are not owned or operated by FEXGear.com. These links are not endorsements. Third-party sites operate independently from FEXGear.com, and we do not control or create the content on third-party websites. Moreover, our privacy policy might differ from those found on third-party sites. Browse at your own risk.

Copyright, License and Site Access

The following elements of the Site are the property of FEXGear.com or our suppliers and are protected by United States and international copyright laws:

  1. All text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations.

  2. All software

You have permission to electronically copy and print hard copies of pages from the Site solely for personal, non-commercial purposes related to placing an order or shopping. Unless we give you written permission in advance, any other use of the Site, its content and its information are strictly prohibited. FEXGear.com reserves all rights not expressly granted herein.

Copyright Complaints

FEXGear.com respects the intellectual property of others. If you believe your work has been infringed upon, please contact our customer relations department.

Limitations of Liability

FEXGear.com is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions or defects arising out of your use of the Sites or Services with respect to the material provided and/or contained on this site. In no event shall FEXGear.com be liable for any special, direct, indirect, incidental or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through the Sites or Services. Notwithstanding the above, in no event shall FEXGear.com total liability to you for any and all claims, damages, losses, and causes of action exceed the amounts paid to FEXGear.com by you in connection with the transaction claimed by you to give rise to your claim.

Your Account

If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. The Site reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. You will be solely responsible for all access to and use of this Site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitations financial obligations) incurred through such access or use. You shall immediately notify us of any unauthorized use of your

password or identification or any other breach or threatened breach of this Site's security.

Risk of Loss

All items purchased from FEXGear.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Description

Accuracy is of the utmost importance to us. However, we cannot guarantee that product descriptions or other content on the Site is 100% error free. If you purchase an item from the Site that is not as it is described, please return it in an unused condition. If a price is listed incorrectly due to a typographical error or an error in pricing or product information from the supplier, we reserve the right to refuse or cancel any orders for that particular item.

Termination

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms of Use or revoke any or all of your rights granted under this Terms of Use. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Terms of Use agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

0